TERMS & CONDITIONS
All the monetary transaction carried out on Aarogya Naturals are completely secured and enabled by reliable payment gateways; your data is safe and secured. All the deliveries are handled by well-established courier services.
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We accept the following payment methods.
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UPI - GPay, PhonePe, Bhim, PayTM etc.
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Credit / Debit Cards
Successful payment by the buyer will be considered as acceptance of order by us. Upon receiving the order. We will dispatch your desired item within 36 hours, by engaging a courier service provider of our choice. The details of courier shipment – all that are necessary, for example, Tracking ID – will be shared with the buyer. Date and time of the delivery of the product will be disclosed by the courier service to the buyer and it will be only approximate. Aarogya Naturals will not be responsible for delay in the delivery of the item. Delivery of the product by the courier service will be taken as the confirmation of product being received at buyer’s end. Product will be eligible for return only if it falls in the category of ‘returnable’ under Refunds and Replacement Policy.
Any dispute between the two parties will be settled according to the local, state and federal laws of India and both parties will have to abide by this. Any dispute or redressal of the complaint will be subject to the jurisdiction and will be in the judicial territory of the Aarogya naturals only.
Refunds and Replacements
The items sold by Aarogya Naturals are consumable in nature, and hence, non-returnable. However, and only, in the unlikely event of damaged, defective, or different item delivered to you – circumstances that qualify as the product being ‘returnable’ – we will provide a full refund or free replacement, as applicable.
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Refund/Replacement will be processed only if the genuine reason of the ‘return’ is intimated to us within 24 hours of receiving the product. The intimation should be via email to Aarogya Naturals account, or over call to our customer service (only if the phone number of the customer used to raise the request is same as that associated with his/her account). The customer support details of Aarogya Naturals are published on our Contact Us page. The request should contain the order ID.
The responsibility of sending the product back to Aarogya Naturals – preferably by the courier service of our choice – for refund/replacement lies solely on the customer; the customer shall be compensated for the courier charges incurred in case the replacement/refund request is found genuine. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement – requiring a video of unboxing of product that shows the condition of the product – as received – clearly.
Refund/Replacement will be processed only if:
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it is determined that the product was not damaged while in your possession.
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the product is not different from what was shipped to you.
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the product is returned in original condition.
The refund/replacement will be initiated within two days of receiving the item, as applicable. In case of refund, the complete amount will be transferred to the payment method adopted by the buyer or to the customer’s bank account directly, as applicable.
Products may not be eligible for refunds in some cases, including cases of buyer's remorse such as incorrect product ordered.
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If a replacement request is placed and we do not have the exact same product in stock, a refund would be issued to you.
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Products purchased by international customers are not eligible for returns. However, orders made by international customers are eligible for refunds and customers will have to contact customer service within 5 business days from delivery date or estimated delivery date to claim refunds.
In the event customers are found to misuse the refund policy by excessively replacing, or cancelling or not accepting the orders placed, Aarogya Naturals reserves the right to warn and/or suspend and/or block and/or terminate such customer accounts, as necessary.
We reserve the right to pick unavailed products.
Privacy Policy
Introduction
At Aarogya Naturals, we respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.
1. Information We Collect
In the course of providing our services, we collect the following types of information:
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Personal Information: This includes your name, address, email address, and phone number, which you provide us when you make a purchase or sign up for our newsletter.
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Payment Information: When you make a purchase, we collect payment details including credit card numbers or other payment method details.
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Technical Data: We collect information about your browsing actions and patterns, including through the use of Wix Stores, Meta Pixel, and Facebook Catalogue. This includes information about your device, browsing history, and how you interact with our website.
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2. How We Collect Information
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We use different methods to collect data from and about you including through:
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Direct interactions: You may give us your identity, contact, and financial data by filling in forms or by corresponding with us by post, phone, email, or otherwise.
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Automated technologies or interactions: As you interact with our website, we may automatically collect technical data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, Meta Pixel, and other similar technologies.
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3. How We Use Your Information
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We use your personal information to:
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Provide goods and services to you.
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Process your payments.
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Inform you about similar products or services that we offer.
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Monitor the use of our website and to improve our website and services.
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To target advertising on our behalf and through Meta Pixel and Facebook Catalog
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To analyze user behavior data to improve our offerings and marketing strategies
4. Sharing Your Information
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We may share your personal information with third parties for the following purposes:
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To facilitate our use of Wix Stores, Meta Pixel, CAPI, and Facebook Catalogue.
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To comply with any legal obligation or to enforce or apply our terms of use and other agreements.
5. Data Security
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We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way.
6. Your Legal Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to request access, correction, erasure, or transfer of your personal data.
7. Third-Party Links
This website may include links to third-party websites, plug-ins, and applications. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.
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Meta Pixel Privacy Policy:
You can find the terms and policies for Meta Pixel, including details on data collection and compliance with regulations like the CCPA and GDPR, on the Meta for Developers site.
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8. Children’s Privacy
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We recognize the importance of protecting the privacy and safety of children. Our website and services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under this age. If we learn that we have collected personal information from a child under 13 without verification of parental consent, we will take steps to remove that information from our servers as quickly as possible. If you believe that we might have any information from or about a child under 13, please contact us immediately.
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our Site. Contact us If you have any questions about this privacy policy.